Via Antonio da Recanate, 4,Central Station area,米蘭,義大利
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米蘭中央旅館iH酒店
(IH Hotels Milano Centrale)
開幕時間:
2023
裝修時間:房間數量:
地址:
Via Antonio da Recanate, 4,Central Station area,米蘭,義大利
iH Hotels Milano Centrale 是一家現代化的設計飯店,兼具優雅與實用性,距離米蘭中央火車站僅幾步之遙,非常適合希望便捷探索城市的旅客。
飯店提供免費 Wi-Fi、24 小時前台服務,是寵物友好型飯店,並配備健身房、設備齊全的會議室、Bistrot 餐廳以及太陽能板,致力於提供可持續的住宿體驗。飯店對行動不便人士也完全可達。
客房明亮溫馨,將極簡設計與實用功能完美結合,配有大窗戶和私人浴室。房型包括單人房、雙人房、三人房及家庭房,適合各類旅客,從商務出行到家庭旅行皆可滿足。
飯店地理位置優越:正對米蘭中央火車站,步行即可到達科爾索·布宜諾斯艾利斯(Corso Buenos Aires)購物街和威尼斯門(Porta Venezia),並可快速換乘地鐵 M1 和 M3 號線,以及電車和公交車。這裡是探索米蘭的理想起點,輕鬆前往標誌性街區、機場及主要景點。
The only good thing about IH Hotel Milano Centrale is the location. Please book elsewhere unless you want to risk a bad experience — or at least make sure you are booking a room in their new building (not the "dependence" or "economy" room).
My recent stay was extremely disappointing. The room was advertised as part of a 4-star hotel but was located in an old, poorly maintained building separate from the main hotel, with no staff presence. The listing on 訂房網站 gave no clear indication that this was a different building. Even if it had, the condition of the rooms was unacceptable for a 4-star hotel — more like 1-2 stars.
The rooms were very worn, with faulty air conditioning, faulty phones, and broken bins. I had booked two rooms, and in both, the air conditioning was not working, leaving the rooms hot and uncomfortable. Staff initially said they would adjust the central air conditioning, but there was no improvement. When I followed up, one staff member was rude and dismissive, and only after a security guard went over to check, did the they admit the AC was off and turned it on. Still, the AC had no movement and was still off.
What made it worse was that the phones in the room and even in the corridor were not working, meaning I had to physically walk to the main building multiple times just to seek help. Only after my third visit to reception at 1 AM were we finally offered a room change. However, traveling with elderly parents, it was too disruptive so late at night to move and I was there for 1 night.
The staff member who assisted at my 3rd vist was kind and confirmed the AC in my original room was indeed broken. I was moved to another room in the same old building, where the air conditioning again failed after some time.
After checkout, the hotel falsely claimed the AC could not be used due to “laws”, something that was never communicated during my stay. Different staffs kept assuring me the AC would be fixed, otherwise, I would have requested a fan. The corridors were cooler than the rooms, making their claim even less believable.
Facility standards were very poor:
- Showers leaked, and the bathroom floors were unstable or rusty.
- Toilet door handles were loose making the glass door hazardous.
- Dustbins were broken, and staff said repairs would only happen after guests left.
- Basic amenities like slippers, toothbrushes, and vanity kits were missing, with no signs indicating they could be requested.
The inability to reach reception via room phones made the situation much worse.
When questioned on the room quality, the reception insisted the listing mentioned the “dependence” building. I showed them the 訂房網站 listing, which provided no clear warning. There were no maps or captions to explain that the rooms were in a separate, older, and poorly maintained building. I have stayed at other hotels with different buildings or standards, but none had such a drastic and misleading difference.
At checkout, they claimed I had not paid tourist tax for one of the rooms. I had already paid during check-in for two rooms and received two keys, so how could it be they collected just 1? They reluctantly waived the supposed "unpaid" tax. They could have calmly apologised for missing out the 1 room, but instead they claim that they only collect at check out. So what did I pay at check in?
I travel several times a year and stay across a range of hotels, but this was one of my worst experiences. When I later looked at negative reviews on other platforms, I noticed a troubling pattern: the hotel frequently blames guests for issues rather than taking responsibility.
While they eventually offered to upgrade me to the main building at 1 AM, that gesture came far too late to repair the experience. I felt misled and disappointed.
IH Hotel should be clearer in their listings and stop marketing their dependence rooms as part of their 4-star offering without proper disclosure.
The only good thing about IH Hotel Milano Centrale is the location. Please book elsewhere unless you want to risk a bad experience — or at least make sure you are booking a room in their new building (not the "dependence" or "economy" room).
My recent stay was extremely disappointing. The room was advertised as part of a 4-star hotel but was located in an old, poorly maintained building separate from the main hotel, with no staff presence. The listing on 訂房網站 gave no clear indication that this was a different building. Even if it had, the condition of the rooms was unacceptable for a 4-star hotel — more like 1-2 stars.
The rooms were very worn, with faulty air conditioning, faulty phones, and broken bins. I had booked two rooms, and in both, the air conditioning was not working, leaving the rooms hot and uncomfortable. Staff initially said they would adjust the central air conditioning, but there was no improvement. When I followed up, one staff member was rude and dismissive, and only after a security guard went over to check, did the they admit the AC was off and turned it on. Still, the AC had no movement and was still off.
What made it worse was that the phones in the room and even in the corridor were not working, meaning I had to physically walk to the main building multiple times just to seek help. Only after my third visit to reception at 1 AM were we finally offered a room change. However, traveling with elderly parents, it was too disruptive so late at night to move and I was there for 1 night.
The staff member who assisted at my 3rd vist was kind and confirmed the AC in my original room was indeed broken. I was moved to another room in the same old building, where the air conditioning again failed after some time.
After checkout, the hotel falsely claimed the AC could not be used due to “laws”, something that was never communicated during my stay. Different staffs kept assuring me the AC would be fixed, otherwise, I would have requested a fan. The corridors were cooler than the rooms, making their claim even less believable.
Facility standards were very poor:
- Showers leaked, and the bathroom floors were unstable or rusty.
- Toilet door handles were loose making the glass door hazardous.
- Dustbins were broken, and staff said repairs would only happen after guests left.
- Basic amenities like slippers, toothbrushes, and vanity kits were missing, with no signs indicating they could be requested.
The inability to reach reception via room phones made the situation much worse.
When questioned on the room quality, the reception insisted the listing mentioned the “dependence” building. I showed them the 訂房網站 listing, which provided no clear warning. There were no maps or captions to explain that the rooms were in a separate, older, and poorly maintained building. I have stayed at other hotels with different buildings or standards, but none had such a drastic and misleading difference.
At checkout, they claimed I had not paid tourist tax for one of the rooms. I had already paid during check-in for two rooms and received two keys, so how could it be they collected just 1? They reluctantly waived the supposed "unpaid" tax. They could have calmly apologised for missing out the 1 room, but instead they claim that they only collect at check out. So what did I pay at check in?
I travel several times a year and stay across a range of hotels, but this was one of my worst experiences. When I later looked at negative reviews on other platforms, I noticed a troubling pattern: the hotel frequently blames guests for issues rather than taking responsibility.
While they eventually offered to upgrade me to the main building at 1 AM, that gesture came far too late to repair the experience. I felt misled and disappointed.
IH Hotel should be clearer in their listings and stop marketing their dependence rooms as part of their 4-star offering without proper disclosure.
Yinghuashuxiadeyizhiwang
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